Services of Icici Bank

Chapter X Improving Quality and productivity After reading this chapter, you will be conversant with: curseing Services: Technical Quality and Functional Quality determine What Satisfies the Customer Customers Perception of Banking Service Quality Devising Quantitative Determinants Non-Quantitative Determinants Quality by Design: Formulating a Suitable Standard Quality Assurance Improving Productivity and Performance The concept of utilitys, its definition and scope have been discussed in circumstance in Chapter Understanding Services of this textbook. Progressing further, this chapter will deal with service quality and productivity of the serve and measures to improve them. Talking rigorously in terms of services, the services provided by a margin ar only a part of the service spectrum. However, with the differences in an investment slang, commercial bank and insurance firm reducing, banks presently offer a plethora of services.

In India, even the NBFCs are offering commercial banking services and a commercial bank like Kotak Mahindra, for example, offering merchant banking services has been permitted by the run batted in to offer commercial banking services while HDFC Bank and ICICI Bank offer merchant banking services. Another differentiation is that of sell services and somatic services. Retail banks offer services involving the transfer, borrowing and alter of money to private customers and sole traders and partnerships. Commercial banks deal with corporate or commercial customers rather than individuals. Many of the major retail banks have commercial banking arms. Client size can project from small start up companies to major corporations. BANKING SERVICES: adept QUALITY AND FUNCTIONAL QUALITY SERVICE QUALITY CONTAINS TWO COMPONENTS technical foul QUALITY AND FUNCTIONAL QUALITY. WHILE TECHNICAL QUALITY PROVIDES AN... If you trust to get a full essay, order it on our website: Orderessay

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