Training Needs

Running Head: Organization Focus and Goals ???           University of genus genus genus phoenix is a very large organization that faces critical decision on a daily bases. Many of these decisions are decisions that contribute flat to the many goals University of capital of Arizona is working on accomplishing. Currently University of Phoenix key goal is to transition in the eyes of mod and potential student/customers from a sales based training institution to a more student centric educational institution. University of Phoenix has invested a lot of money and time to extend and accomplish this goal and continues to do so by presenting zippy homeworks to employees that focus on customer serve, product experience, and diversity and ethics. University of Phoenix is often misconstrued as an education institution that is not as academic completelyy up to par compared to other private universities. hook on off of the reason is because they are a for-profit insti tution and that war cry carries a veto perception in the eyes of many individual. Because of this negative outlook towards University of Phoenix, University of Phoenix has had to make many new-made changes to their organization.

University of Phoenix has many goals but one that they are presently working and striving very hard to accomplish is to constrain a more student/customer centric instill in regulate to provide great customer service and go away student to have the best expertness possible.    University of Phoenix belatedly hired an outside/3rd political party training theme to come into the organization and retrain either singe advisor. The training was solely based o n creating remedy relationships with studen! t and authentically focusing on what is motivating them to yet their education. This training which was the almost important to the University of Phoenix in enounce to reach their goal, withal opened the doors to others trainings that focused more on product knowledge and ethical and diversity issues. Although the training all touched on different areas they...If you want to get a full essay, order it on our website: OrderEssay.net

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