Comments on participant training evaluation forms have included comments like this training should be compulsory for exclusively managers. Such comments show that employees believe that managers need to develop their social and leadership skills. They also indicate concerns about the way employees odour they are managed. When such concerns are discussed with participants, a better fork out emerges. Often some clarification is required. Sometimes misunderstandings have occurred.
Unfortunately, this does not negate the impact of negative feelings in the first practice . Perception is different to reality, but it is perception that guides feelings. If employees have a perception which is negative, then morale and performance will suffer.
So what can managers do?
The first thing is to be very conscious of how statements and actions may be perceived. Managerial actions must affect the rhetoric. Employees look for the behaviour that supports the words.
Many plurality can repeat examples of managers talking about the importance of customer service whilst at the same time slashing operating budgets. This mismatch between the rhetoric and actions forever and a day undermines the attempts made by systems to bring about cultural change.
Secondly, any consultant will tell you that the most frequently mentioned line of work in most organisations is communication. Communication flow throughout the organisation is essential. Communication channels need to be adjusted for the more fluid organisational structures and the new technologies (I sent you five telecommunicate messages! Didnt you read page 25?).
Thirdly, managers need to pay uninterrupted attention to the people issues, particularly in environments of change. Most people do not like change...If you want to get a full essay, order it on our website: Orderessay
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