Organizational Behavior
March 13, 2011
Paper #1
Essential Concerns of a Business
When in operation(p) a care, a comp eachs three substantive concerns should be guest satisfaction, employee satisfaction, and the companys overall study performance. Failure to adhere to these necessities can result in prohibit business, revenue loss, and lack of employee participation and motivation. There are numerous slipway an organization can avoid these issues and it begins with recognizing, tar following and eventually terminating the problems at hand to guarantee a successful business with length of service and minimal complications.
Knowledge is Key in any business or organization. Training programs, on-site training, workshops, and tutorials are all ways of obtaining information and skills on various work tasks. According to the reading, at drainpipe ply, the company was constantly running into complications. When customers would call into get an appointment, the order mainframe would seem unknowledgeable and inexperienced. This without a interrogative gave the customer a sense of insecurity on whether to do business with Drain Flow or not. If the order processor couldnt get it right, then what would give the customer any indication that the plumber would know what he was going to do?.
This lead to customer privation, derived from the lack of knowledge Drain Flows representatives expressed to the customers. If Drain Flow was to put forward the time and money that was required to thoroughly train their workers on various tasks and unfamiliar terminology, there would have been less miscommunications and the customer would have been provided with the correct services.
Another, major problem was the fact that Drain Flow was assigning certified plumbing jobs to assistant plumbers who didnt have the years of experience that the certified plumbers (who were making the whacking bucks) possessed, but yet Drain Flow still supercharged the customers the same price for their...If you want to get a large essay, order it on our website: Orderessay
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